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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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paul vallas

March 21, 2025

5  out of  5
rating by paul vallas
"just a shout out to the great people working at State Farm Insurance in Elk Grove.I have been a customer for many years and the service has alway`s been fantastic!!...Rigo Delatorre,Daniela Valdez and Joan Anstead are always so friendly,knowlegable and quick to respond to any questions or anything I need....great service!!!...Shaun does a fantastic job!!"
We responded:
"Thank you Paul for your kind words. We try to do the best we can for our clients as our clients are our business and our livelihood. We might not have all the answers, but we will get them for you. As always you are welcome to stop by the office any time."
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ghost ghostington

March 12, 2025

5  out of  5
rating by ghost ghostington
"Good office Great personalities great clarity and service every time i called with quiestions and issues they helped with all my problems and got everything sorted quickly very courteous and knowledgeable."
We responded:
"Thank you so much for your wonderful review, Brandon! Providing excellent service and support is our top priority, and it's great to know that we were able to assist you effectively. Your kind words about our personalities and knowledge mean a lot to us. Thank you for being part of our office. We appreciate your business. "
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Ashley Pineda

February 27, 2025

5  out of  5
rating by Ashley Pineda
"The agents here are great and have good energy! Been with state for 5+ years & even though prices are going up, still am getting the best price for my policies."
We responded:
"It's wonderful to hear that you've had such a positive experience with your agents! Having a supportive team can make a big difference, especially when navigating changes in today's environment. Thank you so much for your loyalty to our office! We truly appreciate your continued support. "
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Jo Burcher

January 29, 2025

5  out of  5
rating by Jo Burcher
"This State Farm office, particularly Maira Alvarado, was able to speak on my behalf with the Underwriting division to secure continued coverage of our home. With CA insurance in such an up-roar, having an agent and the personnel's help to keep coverage is a weight lifted from my shoulders. I'm greatful for the team efforts of this office, who are always courteous and helpful."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Maira and our team were able to assist you in securing continued coverage for your home. We understand how important it is to have reliable support, especially during challenging times in the insurance landscape. Your appreciation for our team's efforts means a lot to us, and we’re always here to help whenever you need assistance. Thank you for choosing our office!"
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Levorio Colin

January 28, 2025

5  out of  5
rating by Levorio Colin
"Walked into the State Farm office in Elk Grove CA in a semi state of distress trying to figure out a auto insurance solution. Agent Marlo Stamps went above and beyond in customer service and we quickly came up with a solution. A five star rating is not enough. A+ Highly recommend."
We responded:
"Thank you for sharing your experience with Marlo. Going above and beyond for customers is what sets us apart. Your recommendation and high praise are greatly appreciated. If you have any further questions or need assistance, don’t hesitate to reach out. Welcome to our office, Levorio! We appreciate your business. "
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Michael Muñoz

January 23, 2025

5  out of  5
rating by Michael Muñoz
"Shawn with State Farm was a big help getting my auto insurance updated. He was honest and upfront with ways I can save. Thank you for answering all my questions."
We responded:
"Michael, thank you for sharing your positive experience with Shawn. It's great to hear he was helpful and provided you with honest advise. Thank you for choosing our office for your auto insurance needs."
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Michael Hope

November 26, 2024

5  out of  5
rating by Michael Hope
"I worked with Maira to set up car insurance for myself and my partner, it was a daunting process but she made it smooth and answered all of my questions. I am very happy with my choice to use this office for my auto insurance needs. Would 10/10 recommend to anyone looking for insurance - this team is very helpful, responsive, and really explained the process to me."
We responded:
"Thank you so much for sharing your positive experience! It’s wonderful to hear that Maira was able to make the car insurance process smooth and straightforward for you and your partner. It sounds like the team really went above and beyond to assist you, which is so important when navigating insurance options. Your recommendation means a lot and will surely help others who are looking for reliable insurance support. Thank you for choosing State Farm & welcome to our office, Michael. "
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Jimmy Belloso

October 16, 2024

5  out of  5
rating by Jimmy Belloso
"Outstanding customer service, excellent prices for an auto insurance. Thanks Maira for everything!"
We responded:
"Thank you for your kind words! We strive to provide exceptional customer service and competitive prices for auto insurance. I am glad that Maira was able to assist you. Thank you for your business & welcome to our office!"
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Cakid88

October 12, 2024

5  out of  5
rating by Cakid88
"I’ve been a customer with Rigo’s office for a number of years. His staff, particularly Maira and Shawn are always incredibly helpful, responsive and patient with any and all requests I’ve made surrounding my auto policies. They strive to help the best way they can. If anyone is considering holding insurance through State Farm, this branch will take good care of you! Alex S"
We responded:
"Thank you for taking the time to share your positive experience with my office! We're thrilled to hear that Maira and Shawn have consistently provided you with exceptional service and have gone above and beyond to assist you with your auto policies. We'll make sure to pass along your kind words to them. At the Rigo Delatorre Agency, customer satisfaction is our top priority, and we're committed to taking good care of our clients. We greatly appreciate your recommendation for anyone considering State Farm Insurance."
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Gerardo Rosas

October 1, 2024

5  out of  5
rating by Gerardo Rosas
"Every time I call the office I receive a friendly, helpful, and professional response from the Elk Grove team. Thank you Maira for helping me make the switch."
We responded:
"Thank you so much for the online feedback, Gerardo! I’m glad Team Delatorre is always there to help you out! We appreciate your business"
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Theressa Nguyen

August 20, 2024

1  out of  5
rating by Theressa Nguyen
"I had a renters policy with them that I called to cancel back in January 2024, I requested to get a refund for the 8 months remaining. The man on the phone said he had put in the cancellation and I’d get a refund mailed to me. I never received my check. And now they said since I never emailed in my request, they won’t refund me my money! What a scam. Avoid this place if you want an honest business practice. They ignored my email after I called them on their shady business practices."
We responded:
"Ms. Nguyen , I’m sorry you are going thorough this misunderstanding with my office. I don’t know who you talked to or at what time you called, but we have a very strict procedure to cancel policies. When you emailed my office inquiring about the refund you were informed of the required email from the actual named insured for a refund, we never denied the refund. We require a written request to confirm that the actual named insured is cancelling the policy. We have looked and there is no current or previous policies in your name in this agency. The policy you called to cancel does not include your name. Which makes a written request more important to request from the actual named insured to protect our policyholders. We have sent emails to our actual policyholder; he has not responded which makes it noncompliant to cancel without his written consent as per the state farm contract. Our office is a professional office and all of us take pride in the way we treat our clients and protect their information. We will need an email from Mr. Parker confirming he is requesting the policy to be cancelled with his email address and his new physical address so we can back date it and send a refund to him. "
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Jennifer Neufeld

June 24, 2024

5  out of  5
rating by Jennifer Neufeld
"Rigo Delatorre and his staff have been supporting us for the last 20 years and I'm thankful for each one. Maira has personally helped me with my business and I can honestly say I feel like family when it comes to any questions or needs I have. Thank you State Farm!"
We responded:
"Thank you Jennifer! I am glad that Maira has been particularly helpful with your business needs. It's wonderful when you find a team that makes you feel like family. We truly appreciate you being a part of ours throughout these years! Thank you for sharing your experience. "
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Linda Huggard

June 20, 2024

5  out of  5
rating by Linda Huggard
"I just changed to state farm because farmers no longer offered monthly payments. They are really nice, change went through great."
We responded:
"That's great to hear! State Farm definitely makes it easy to get the coverage you need with our monthly billing option. Thank you very much for sharing your experience & thank you for allowing our office provide for you insurance needs. "
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RICO LUCENA

June 10, 2024

5  out of  5
rating by RICO LUCENA
"Absolutely thrilled with the exceptional service from Marlo Stamps of Stare Farm Insurance! Marlo went above and beyond to address my specific concerns and problems, providing the best possible solutions with incredible professionalism, swiftness, and finesse. He made everything so easy and put me at ease throughout the entire process. It's rare to find someone as solution-driven and easy to talk to as Marlo! His dedication and expertise have truly made a huge difference in my insurance experience. Kudos to you, Marlow! Your help has been invaluable, and I totally, totally admire your amazing work! Thank you! 🙏👏☝️"
We responded:
"Rico, thank you for sharing your positive experience with Marlo Stamps. We will make sure to pass on your kind words to Marlo and commend him for his invaluable help. Thank you for choosing our services and for taking the time to share your feedback. We truly appreciate it. "
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David Kuhlman

May 17, 2024

5  out of  5
rating by David Kuhlman
"It is rare to find a company that has good customer service, I had questions about another rate increase, I talked to Marlo Stamps, he was very helpful, he took the time to go over my options, a real pleasure to work with."
We responded:
"It can indeed be rare to come across good customer service, so it's always refreshing to find someone like Marlo. I'm glad to hear that you had such a positive experience. I appreciate you taking the time to write this review. We appreciate your continued business with our office. "
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Jose Velasco

May 3, 2024

5  out of  5
rating by Jose Velasco
"All I can say is, I am lost for words With how Maira and her excellent customer service has made me feel. While on this call, it felt as if I was speaking to a family member. I am so thankful for her Knowledge and assistance through my insurance process. I would highly recommend her to the next person."
We responded:
"Jose, thank you for sharing your positive experience with Maira. It's great to hear that she made you feel comfortable and supported. Your recommendation of her to others is a testament to her knowledge and dedication. Thank you for taking the time to put this together. We appreciate you!"
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Hilario Rios

April 30, 2024

5  out of  5
rating by Hilario Rios
"Great people. Very helpful and friendly!"
We responded:
"Hilario, thank you so much for the 5-star review! As always, we are here to help in any way that we can. I’m glad my knowledgeable and friendly team was there to help. "
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Mark Mendenhall

April 15, 2024

5  out of  5
rating by Mark Mendenhall
"Helpful, knowledgeable and friendly."
We responded:
"Mark, thank you for the kind review. I am sure glad my office is always delivering a 5-star service. "
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Joey Reynoso

April 1, 2024

5  out of  5
rating by Joey Reynoso
"Been Rigo for many years...have always been taken care of and never have had an issue with his office or State Farm!"
We responded:
"Joey, thank you so much for taking the time to write this review. My team and I strive to provide the best customer experience. Thank you for your continued support and trust in our office. "
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River City Cleaning

March 15, 2024

5  out of  5
rating by River City Cleaning
"Rigo and his staff are great! They always answer my questions in a friendly and timely manner. They provided me with the right coverage for our business and our personal insurance needs..."
We responded:
"Thank you so much for taking the time to write this review, Pablo. We strive to tailor insurance policies to meet the specific needs of every person and at the best rate possible. Thank you for your continued trust in our office. "
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Janice Wolf

February 12, 2024

5  out of  5
rating by Janice Wolf
"Shawn was very helpful, patient and knowledgeable in developing an auto insurance policy for my needs."
We responded:
"That is great to hear, Janice! Thank you so much for taking the time to write this review. It sounds like Shawn provided excellent customer service all while tailoring a policy just for you. Thank you for choosing our office for your auto insurance needs. We truly appreciate your business. "
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teresa

January 31, 2024

5  out of  5
rating by teresa
"Thank you Shawn , for your excellent customer service and support, in helping me to start a new policy."
We responded:
"I'm glad that Shawn was able to assist you with exactly what you needed. Thank you for the great review & welcome to the State Farm family, Teresa! We appreciate your business. "
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Josh Gogna

January 29, 2024

5  out of  5
rating by Josh Gogna
"Always very helpful and quick to process"
We responded:
"Thank you so much for your kind review Josh! We're thrilled to hear that you found our service helpful and appreciated our quick processing. We strive to provide efficient assistance to all our customers. "
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Amber Jaurigui

January 18, 2024

5  out of  5
rating by Amber Jaurigui
"Had the best experience walking in the office to get insurance and even with calling over the phone was able to get what I needed done in a fast manner. Friendly and satisfied experience I have had in a long time when dealing with companies! I am a happy client!!"
We responded:
"Amber, that's awesome to hear! It's always great to have a local office where you can just walk in and still receive fast and friendly experience. Thank you very much for taking the time to provide us with your feedback and welcome to our office! "
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Shaneel Prasad

January 17, 2024

5  out of  5
rating by Shaneel Prasad
"Best experience ever very much recommend Shawn ram. He helped me get a great quote and was super fast"
We responded:
"Hello Shaneel I'm glad to hear that you had such a positive experience with my Team Member Shawn. It's always great to receive excellent service, especially when you are pressed for time. Thank you for sharing your recommendation, don't hesitate to reach out. We are here to help. "