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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Gerardo Rosas

October 1, 2024

5  out of  5
rating by Gerardo Rosas
"Every time I call the office I receive a friendly, helpful, and professional response from the Elk Grove team. Thank you Maira for helping me make the switch."
We responded:
"Thank you so much for the online feedback, Gerardo! I’m glad Team Delatorre is always there to help you out! We appreciate your business."
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Theressa Nguyen

August 20, 2024

1  out of  5
rating by Theressa Nguyen
"I had a renters policy with them that I called to cancel back in January 2024, I requested to get a refund for the 8 months remaining. The man on the phone said he had put in the cancellation and I’d get a refund mailed to me. I never received my check. And now they said since I never emailed in my request, they won’t refund me my money! What a scam. Avoid this place if you want an honest business practice. They ignored my email after I called them on their shady business practices."
We responded:
"Ms. Nguyen , I’m sorry you are going thorough this misunderstanding with my office. I don’t know who you talked to or at what time you called, but we have a very strict procedure to cancel policies. When you emailed my office inquiring about the refund you were informed of the required email from the actual named insured for a refund, we never denied the refund. We require a written request to confirm that the actual named insured is cancelling the policy. We have looked and there is no current or previous policies in your name in this agency. The policy you called to cancel does not include your name. Which makes a written request more important to request from the actual named insured to protect our policyholders. We have sent emails to our actual policyholder; he has not responded which makes it noncompliant to cancel without his written consent as per the state farm contract. Our office is a professional office and all of us take pride in the way we treat our clients and protect their information. We will need an email from Mr. Parker confirming he is requesting the policy to be cancelled with his email address and his new physical address so we can back date it and send a refund to him. "
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Jennifer Neufeld

June 24, 2024

5  out of  5
rating by Jennifer Neufeld
"Rigo Delatorre and his staff have been supporting us for the last 20 years and I'm thankful for each one. Maira has personally helped me with my business and I can honestly say I feel like family when it comes to any questions or needs I have. Thank you State Farm!"
We responded:
"Thank you Jennifer! I am glad that Maira has been particularly helpful with your business needs. It's wonderful when you find a team that makes you feel like family. We truly appreciate you being a part of ours throughout these years! Thank you for sharing your experience. "
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Linda Huggard

June 20, 2024

5  out of  5
rating by Linda Huggard
"I just changed to state farm because farmers no longer offered monthly payments. They are really nice, change went through great."
We responded:
"That's great to hear! State Farm definitely makes it easy to get the coverage you need with our monthly billing option. Thank you very much for sharing your experience & thank you for allowing our office provide for you insurance needs. "
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RICO LUCENA

June 10, 2024

5  out of  5
rating by RICO LUCENA
"Absolutely thrilled with the exceptional service from Marlo Stamps of Stare Farm Insurance! Marlo went above and beyond to address my specific concerns and problems, providing the best possible solutions with incredible professionalism, swiftness, and finesse. He made everything so easy and put me at ease throughout the entire process. It's rare to find someone as solution-driven and easy to talk to as Marlo! His dedication and expertise have truly made a huge difference in my insurance experience. Kudos to you, Marlow! Your help has been invaluable, and I totally, totally admire your amazing work! Thank you! 🙏👏☝️"
We responded:
"Rico, thank you for sharing your positive experience with Marlo Stamps. We will make sure to pass on your kind words to Marlo and commend him for his invaluable help. Thank you for choosing our services and for taking the time to share your feedback. We truly appreciate it. "
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David Kuhlman

May 17, 2024

5  out of  5
rating by David Kuhlman
"It is rare to find a company that has good customer service, I had questions about another rate increase, I talked to Marlo Stamps, he was very helpful, he took the time to go over my options, a real pleasure to work with."
We responded:
"It can indeed be rare to come across good customer service, so it's always refreshing to find someone like Marlo. I'm glad to hear that you had such a positive experience. I appreciate you taking the time to write this review. We appreciate your continued business with our office. "
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Jose Velasco

May 3, 2024

5  out of  5
rating by Jose Velasco
"All I can say is, I am lost for words With how Maira and her excellent customer service has made me feel. While on this call, it felt as if I was speaking to a family member. I am so thankful for her Knowledge and assistance through my insurance process. I would highly recommend her to the next person."
We responded:
"Jose, thank you for sharing your positive experience with Maira. It's great to hear that she made you feel comfortable and supported. Your recommendation of her to others is a testament to her knowledge and dedication. Thank you for taking the time to put this together. We appreciate you!"
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Hilario Rios

April 30, 2024

5  out of  5
rating by Hilario Rios
"Great people. Very helpful and friendly!"
We responded:
"Hilario, thank you so much for the 5-star review! As always, we are here to help in any way that we can. I’m glad my knowledgeable and friendly team was there to help. "
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Mark Mendenhall

April 15, 2024

5  out of  5
rating by Mark Mendenhall
"Helpful, knowledgeable and friendly."
We responded:
"Mark, thank you for the kind review. I am sure glad my office is always delivering a 5-star service. "
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Joey Reynoso

April 1, 2024

5  out of  5
rating by Joey Reynoso
"Been Rigo for many years...have always been taken care of and never have had an issue with his office or State Farm!"
We responded:
"Joey, thank you so much for taking the time to write this review. My team and I strive to provide the best customer experience. Thank you for your continued support and trust in our office. "
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River City Cleaning

March 15, 2024

5  out of  5
rating by River City Cleaning
"Rigo and his staff are great! They always answer my questions in a friendly and timely manner. They provided me with the right coverage for our business and our personal insurance needs..."
We responded:
"Thank you so much for taking the time to write this review, Pablo. We strive to tailor insurance policies to meet the specific needs of every person and at the best rate possible. Thank you for your continued trust in our office. "
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Janice Wolf

February 12, 2024

5  out of  5
rating by Janice Wolf
"Shawn was very helpful, patient and knowledgeable in developing an auto insurance policy for my needs."
We responded:
"That is great to hear, Janice! Thank you so much for taking the time to write this review. It sounds like Shawn provided excellent customer service all while tailoring a policy just for you. Thank you for choosing our office for your auto insurance needs. We truly appreciate your business. "
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teresa

January 31, 2024

5  out of  5
rating by teresa
"Thank you Shawn , for your excellent customer service and support, in helping me to start a new policy."
We responded:
"I'm glad that Shawn was able to assist you with exactly what you needed. Thank you for the great review & welcome to the State Farm family, Teresa! We appreciate your business. "
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Josh Gogna

January 29, 2024

5  out of  5
rating by Josh Gogna
"Always very helpful and quick to process"
We responded:
"Thank you so much for your kind review Josh! We're thrilled to hear that you found our service helpful and appreciated our quick processing. We strive to provide efficient assistance to all our customers. "
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Amber Jaurigui

January 18, 2024

5  out of  5
rating by Amber Jaurigui
"Had the best experience walking in the office to get insurance and even with calling over the phone was able to get what I needed done in a fast manner. Friendly and satisfied experience I have had in a long time when dealing with companies! I am a happy client!!"
We responded:
"Amber, that's awesome to hear! It's always great to have a local office where you can just walk in and still receive fast and friendly experience. Thank you very much for taking the time to provide us with your feedback and welcome to our office! "
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Shaneel Prasad

January 17, 2024

5  out of  5
rating by Shaneel Prasad
"Best experience ever very much recommend Shawn ram. He helped me get a great quote and was super fast"
We responded:
"Hello Shaneel I'm glad to hear that you had such a positive experience with my Team Member Shawn. It's always great to receive excellent service, especially when you are pressed for time. Thank you for sharing your recommendation, don't hesitate to reach out. We are here to help. "
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Nancy White

January 17, 2024

5  out of  5
rating by Nancy White
"All my concerns were addressed patiently and with encouraging responses."
We responded:
"Hello Nancy & thank you! I'm glad to read about this. It's important to have a supportive environment when seeking help or advice. Thank you for your continued trust in our office. We appreciate you. "
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Matt Skeen

December 22, 2023

5  out of  5
rating by Matt Skeen
"I switched over to Rigo’s State Farm office because he was local, and once I met Rigo and his amazing team, I wish I would’ve done this year’s ago. I was honestly impressed with Rigo, not just by how professional and courteous and personable he was, but also from the numerous charities he works with, and that he gives back to the communitys and the local schools on a regular basis. And now I know this sounds like a commercial, but I do believe that sometimes people need to get credit when they go above and beyond. Not only that, but all of his office staff have similar work ethic. They’re all professional, knowledgeable, and have been nothing but polite and kind. I honestly look forward to working with Rigo and his amazing team for years into the future. Not just with my home, but also with my business insurance."
We responded:
"Matt, thank you for taking the time to give us this really nice review. We try our best to provide the best customer service for our clients and we are rewarded with compliments like this one. As a member of the community all these years I feel the need to give back to local non-profits that benefit the people where I live and do business with. Thank you so much. Sincerely, Rigo Delatorre"
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Tracy Chastain

November 29, 2023

5  out of  5
rating by Tracy Chastain
"I love State Farm in Elk Grove. Ca. The service is fantastic. Rico and the staff are wonderful. Highly recommend them to anyone considering home and car insurance. The best!"
We responded:
"Thank you very much for the 5-star review Tracy. We greatly appreciate you being part of your office and appreciate you taking the time to express how fantastic we are! -Rigo Delatorre"
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Account

August 20, 2023

5  out of  5
rating by Account
"Personally, I’ve had such great experiences with Maira Alvarado. I’ve had the pleasure to trust State Farm for more than 4 years now, and I’m glad to say Maira has been an amazing support to both my family and I throughout our ENTIRE process. Thank you Maira for being such an amazing person and always helping us out."
We responded:
"Hello reviewer and thank you so much for taking the time to write about your experience with Maira. I am sure glad that Maira has been the amazing support for you & your family throughout the years in our office. We appreciate you & your loyalty to our office & we look forward to continue providing you the amazing customer service for years to come. -Thank you!"
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Vinny Downey

August 6, 2023

5  out of  5
rating by Vinny Downey
"Both Maira and Marlo were amazing help with my auto insurance process. Answered all my questions and acted quickly to get the process going. Amazing!"
We responded:
"Amazing customer service is what we strive for in this office and I am glad both Maira & Marlo were there to help you. We appreciate you trusting our office with your insurance needs. "
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Natasha Chandra

August 4, 2023

5  out of  5
rating by Natasha Chandra
"Shawn was very helpful & informative."
We responded:
"Having knowledgeable Team Members such as Shawn Ram is how I ensure the best customer experience, whether that is in person or over the phone. I appreciate you taking the time to share your experience with Shawn, Natasha. Thank you for allowing our office to serve your insurance needs. "
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Jose A

August 4, 2023

5  out of  5
rating by Jose A
"I have been with State Farm for almost 10 years now. Maira helped me the very first time and insured my truck. Now I have all my cars and home as well as life insurance. Maira is now working on my pets insurance and I’m looking forward to working with her again."
We responded:
"It’s always great to have the same Team Member assist you throughout the years like Maira has. Thank you for taking the time to share your experience."
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Cathie Davis

August 4, 2023

5  out of  5
rating by Cathie Davis
"Maira has always been so helpful and knowledgeable on all of our insurance needs. Especially with young drivers. I appreciate the personal touch from everyone at Rigo Delatorre’s office."
We responded:
"Cathie, thank you so much for your positive feedback. I am thrilled to hear that Maira has been so helpful and knowledgeable in assisting with your insurance needs. At our State Farm Office, we strive to provide a personal touch and excellent service to all our clients. We are grateful for your support and look forward to continuing to meet your insurance needs Thank you again for choosing our office. Sincerely, Rigo Delatorre "
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Pamela Johnson

July 26, 2023

5  out of  5
rating by Pamela Johnson
"We’ve had all of our insurance policies through Rigo’s State Farm office for over 20 years and could not be happier! Rigo goes out of his way to personally discuss options with you. More recently, we had a change in our auto policies and had the utmost pleasure of speaking with Luis Huerta! Not only was he helpful, but personable and made the entire transaction seamless! Thank you Rigo & Luis!"
We responded:
"Pamela, thank you for taking the time to write this review and for your kind words. We are excited to hear that Luis was able to help you out and provided excellent customer service at the same time. Your feedback is highly valuable to us and helps us to continuously improve our services. I will share your wonderful comments with the rest of the team as well as encouragement and recognition for their hard work and dedication. Thank you for choosing State Farm Insurance and our office for your insurance and financial needs. Sincerely, Rigo Delatorre"